Che-Lin Su was an associate professor of operations management at the University of Chicago Booth School of Business. He was an expert in the field of operations management within which he researched structural estimation, optimization and computational economics. A recent paper "Structural Estimation of Callers' Delay Sensitivity in Call Centers," proposed a model in which abandonment rates of callers in a call center is modeled endogenously rather than exogenously.
The professor has been honored for his work in the field and has received grants from IBM, IGM, and the National Science Foundation.
Prior to joining the faculty at Booth in 2008, the professor held positions at Northwestern University's Kellogg School of Management and the National Bureau of Economic Research. Su has also held visiting positions in the departments at Yale University and Harvard University. Su is also the associate editor of Quantitative Marketing and Economics.
Su received his undergraduate educations in economics from the National Taiwan University in agricultural engineering. He went on to earn a masters degree in engineering-economic systems and operations research from and PhD in operations research from Stanford University.