René Caldentey is a Professor of Operations Management. His primary research interests include stochastic modeling with applications to revenue and retail management, queueing theory, and finance. He has been published in numerous journals including Advances in Applied Probability, Econometrica, Management Science, Mathematics of Operations Research, M&SOM, Operations Research and Queueing Systems. He has served on the editorial board of Management Science, M&SOM, Operations Research, Production and Operations Management and the Journal of Systems and Engineering (in Spanish). Prior...